Monday, January 29, 2018 / by Beryl Oles
Global Property Systems recently had an unusual listing, even for us. It was a lovely property for sale at $3.5 million. The owner was very amenable to renting the home as well, at $16,000 a month. This was a fact that real estate marketing giant Zillow.com just couldn't get its digital head around.
When Zillow posted the property, which it took from our local Multiple Listing Service, it couldn't bring itself to post it as both a home for sale OR for rent. It took the staff at Global Property Systems the better part of last week, wrestling with Zillow drones who kept trying to find ways WE had input the data wrong. (Remember, Zillow takes it's information from the MLS, and we and the MLS had it posted correctly.)
The homeowner was rightfully upset that the leading real estate marketing site in North America had put up faulty information and couldn't seem to set it right. My thanks to our Zillow Strategic Business Advisor Aleks Danilov to go to bat within his own company for us to finally resolve the issue. He had to put pressure Zillow's support team to expedite the change. We're lucky that Zillow has at least one dedicated employee who understands customer service.